Archive for January, 2010

They Say a Big Snow is Coming…

Wednesday, January 27th, 2010

When I (Molly) looked at the weather forecast today I got really excited. Why? Because we are expected to have a “big snow”.  Since the snow is supposed to come more on the weekend I won’t have to get out to go to work which is a big plus! Immediately my mind started making plans of what to do in all this glorious snow that’s coming, when I was a child my brothers and I would eagerly anticipate the coming of a big snow so we could go inner-tubing. Normally we would host competitions with each other to see who could go the farthest, the fastest, etc…

I think I’m going to do that this weekend with my nieces it’s time to pass on the tradition and teach them how to ride an inner-tube all the way down the hill with one hand in the air. It’s time to teach them how to dress warm enough so you can stay outside all day until mom practically forces you to come in to eat lunch. It’s time to show them the art of building a snow fort you can crawl through, and live in if you want to (well, only if your mom let you, which mine never did). Finally, it’s time to teach them the way to make the “World’s Best Mug of Hot Chocolate” with whipped cream and chocolate sprinkles to warm up when you just can’t take the cold anymore. Really, I think that this is a perfect time for me to forget my age, and act like I’m 6 years old again.

Ahhh, I can’t wait!

What are your plans for the big snow?

The People of Mountaineer Heating and Cooling

Monday, January 25th, 2010

Hard to believe another week has passed us by and it’s now time for another installment of “Meet the People of Mountaineer Heating and Cooling”. Today you will meet Dustin.

Dustin Petrey

Dustin is the office/service manager and works to keep everything running smoothly in the office. Chances are, when you call you will speak to Dustin as he answers the phone most of the time. Dustin is also the one who dispatches our service calls and makes sure our service techs know exactly where they’re going and what they’re doing at each call.

Dustin is married to his college sweetheart, Daphne and they have two daughters Ruthie and LeeAnne with one on the way this June! In his spare time Dustin enjoys working with wood, fly-fishing, hunting, gardening, and just about everything outdoors.

We hope you enjoyed meeting Dustin, and we’ll see you on Wednesday! Have a great start to your week!

Emmi’s Corner

Friday, January 22nd, 2010


Welcome to Emmi’s Corner, everyone! I have some very, very, very exciting news this week! I’m honored that my family would let me be the one to announce it, you’d think I was pretty special or something (they still keep telling me I’m spoiled, but I just respond with “I’m blessed, not spoiled”). Anyways, onto the exciting news!

It is my pleasure to announce that we have just found out that Mountaineer Heating and Cooling has won the “People’s Choice Award” for best heating and air in the High Country in the 2009 Mountain Times People’s Choice Awards! We were so excited to hear this news, and we would like to thank our loyal customers, friends and neighbors who are such a blessing to us.

I was so excited I gave a celebratory wag of my tail and a little running around the office to celebrate. We are thankful for each one of our customers, and we are blessed to be able to do what we do. We love our job, and being able to be active in our community; meeting the people that make Watauga County so great, it’s truly a blessing!

So from Mountaineer Heating and Cooling to you: Thank you for making us your number one choice for your heating and cooling comfort needs! We’re are so thankful for you!

I’ll see you next week.



Winter Weather Ahead!

Wednesday, January 20th, 2010

According to the weather forecast this morning, winter weather is headed our way again! Looks like it’s time to bring out the coveralls, toboggans, shovels, and ice melt again. Always remember that we are on call 24/7 to be of service to you! If you have any questions you can always call us at 828-264-6625.

Stay safe, and enjoy this next bought of winter weather!

Tech Pictures 003

The People of Mountaineer Heating and Cooling

Monday, January 18th, 2010

In an on-going series, we would like to take some time to introduce the people of Mountaineer Heating and Cooling. We hope you will enjoy meeting them, and learn more about them and the position they hold at the office. Today’s person is Winston Petrey…

Winston Petrey

Winston is the owner of Mountaineer Heating and Cooling, he started the business 29 years ago, and has been going strong ever since. Winston is passionate about what he does, and strives to be the best in his field of work.

Winston is the husband to Karen, and father to Drew, Dustin and Molly (well, and Emmi too!). He also has 5 grandchildren Evie, Ruthie, Mary Fran, LeeAnne and Ward, with two on the way in the summer of 2010!

In his spare time Winston enjoys fly-fishing, hunting, dog-training, and being a very good handyman around the house. Winston is passionate, and always gives his all in what he does.


Hope you enjoyed this little glimpse at Winston, join us next Monday to meet the next person of Mountaineer Heating and Cooling!

Emmi’s Corner

Friday, January 15th, 2010




Well, hello again everyone. I’m pleased to report that it is not quite as frigid here as it was last week. In fact, it was so pleasant today that I decided to go puddle jumpin’! It was a blast and I got all wet  my sister, (she normally writes all the posts on here) Molly, told me that I have to get a bath since I smell like a wet dog. I don’t see the point in gettin’ a bath since I just washed myself in that puddle outside. Oh well, I guess I’ll just get a bath.

Well, I’ve been with my new family for three weeks now, and everything is going great! Since I’ve been in the high country for three weeks now, I’m pretty accustomed to my new surroundings, but one thing I’m still trying to get acclimated to is the weather! Gee whillikers, it’s hard to predict the weather up here, one minute it’s sunny and warm and the next it’s 11 degrees and blowing snow! Thankfully I have my heated rice bag that I lay on to stay warm (my family keeps telling me I’m spoiled, I don’t think I am, though). My dad keeps talking about how hard our heat pump is having to work with these frigid temperatures, he also talks about how glad he is that we are part of the Maintenance Program at Mountaineer Heating and Cooling.

Dad says that it is important to have our heat pump checked once or twice a year to make sure everything is working properly. He says it keeps our system strong so it can withstand all the hard work it’s been doing this winter. It makes me feel safer since I know our heat pump is in good, working order and is ready to take on the cold temperatures.

And our service technicians are really good at what they do, it normally takes them over an hour to thoroughly check the heat pump. They’re really thorough and meticulous to make sure our heat pump is in good shape. I really appreciate that!

If you want to know more about making sure your comfort system is ready for this crazy High Country weather, give us a call at Mountaineer Heating and Cooling, our number is 828-264-6625. Just tell ‘em Emmi sent ya!

Well, I’m off to take a nap, and then get my bath (ugh, I don’t like baths). I hope you have a great day, and enjoy this sunshine! I’ll probably go and jump in some more puddles, just don’t tell my family, ok? It’ll be our secret :-)

Lots of Love,


Is This Normal: Edition One

Wednesday, January 13th, 2010

So picture this…5:30 am, you wake up lazily rub the sleep from your eyes and notice a distinct chill in your bedroom. That can only mean one thing; your furnace isn’t working. You go through all the steps: do you have propane? Is the power on? Have you checked the breaker?  At this point you’ve determined that everything appears to be ok, what could be wrong?  You decide to call the service department at Mountaineer Heating and Cooling and after the technician arrives and diagnoses the problem, you discover that the condensate drain from your furnace is frozen solid. Welcome to extreme, extended cold. 

Now, you may be wondering “What? My furnace has a drain?” As a matter of fact if it’s a 90% or greater efficiency it does.  As the propane combusts, and passes through the secondary heat exchanger water is produced and must be drained away from the furnace.  If the condensate drain has been installed where it could freeze it most likely will, causing the furnace to back up and shut down.  Hence the cold bedroom.

At Mountaineer Heating and Cooling,  we have 30 years experience with cold weather furnace installations. If you find yourself with a cold bedroom, call our service department at (828) 264-6625 and we’ll get your furnace running again.  We will also share with you ways that we have discovered to re-run your condensate drain to reduce the risk of freezing.  After all, we all like warm bedrooms.

A CleanEffects Today, Keeps the Doctors at Bay…

Monday, January 11th, 2010

Not only are we experiencing frigid temperatures up here in the mountains, but it’s also time for cold and flu season. As we all know it’s important to keep yourself as germ free as possible to ward off sickness, but how does one go about being as germ-free as possible? Well one way you can prevent germs is by installing a Trane CleanEffects in your home. The CleanEffects system is a revolutionary in-home air filter. A CleanEffects system will:

  • Remove 99.98% of allergens  from the filtered air.
  • Trap particles as small as .1 microns in size including the common flu.
  • Up to 100 times more effective than a standard 1″ filter.
  • Delivers cleaner air, and more of it.
  • Performance has been verified by leading experts at the Harvard School of Public Health.

In fact, the Trane CleanEffects out performs the leading HEPA filter! A CleanEffects system will remove 99.98% of pollen, mold spores, smoke, dust, pet dander, bacteria, and viruses. There is truly nothing else like it!

So help ward off sickness in your home with a Trane CleanEffects system, and now through February 28th, 2010 you can choose a $100.00 rebate or a programmable thermostat with the installation of a Trane CleanEffects. Give us a call today to learn more about giving you and your family a healthy winter!

Emmi’s Corner

Thursday, January 7th, 2010



Hello, everyone. My name  is Emmi Petrey, I am the newest addition to the Mountaineer Heating and Cooling family. My job is to keep everyone at the office on their toes, and  explore the office space. It’s a tough job but someone has to do it. I’m nine weeks old, and I love to chew, sleep, eat, and play with everyone in the office. My dad (most people call him Winston), picked me up on Christmas Eve from Kentucky. And brought me home to spend my first Christmas with my new family. Unfortunately, the power went out Christmas day, and we spent our Christmas by the fire in the living room. Although it was sort of fun since my family let me explore the house in the dark, we played lots of games of “Where’s Emmi?” I thought it was funny since my family would be frantically searching the house trying to find me in the dark with just a flashlight, while I was hiding under the chair.

When I first came home, my dad gave me a bath. While it felt good to be clean, the cold winter weather has caused my skin to become dry and itchy. This can be bothersome ’cause whenever I’m chasing my ball, I have to stop mid-chase and scratch my itchy skin. This really hinders me in my aspirations to be the best “ball chaser” around. It can really bring a girl down, you know?

So when my dad told me about a new product called the TrueSTEAM humidifier from Honeywell, I was intrigued. With the TrueSTEAM humidifier the moisture that is taken away in the cold weather is restored leaving me and my family comfortable during the winter. This was especially good news for me and my dry, itchy skin. And the best part about the TrueSTEAM humidifier is that it is eco-friendly too! It uses up to 70 percent less water while delivering more moisture. And it’s a whole house humidifier, so your entire house will be comfortable, not just one room! Plus it helps to reduce our heating bills because humidified air feels warmer, we’re able to turn down the thermostat for more savings!

I’m really excited about this product, and so is my dad. In fact he’s offering a choice of a $100.00 rebate or a programmable thermostat with the installation of  a TrueSTEAM humidifier now through February 28th, 2010. So give Mountaineer Heating and Cooling today to learn more. Just tell ‘em Emmi sent ya!

Well, I’m off to chase more balls, I’ll see you next Friday for another edition of “Emmi’s Corner”!

~ Emmi

Happy New Year!

Monday, January 4th, 2010

Happy New Year, and welcome to our blog! We are excited to start blogging this year, and look forward to keeping you updated on all the new and exciting news from the heating and cooling industry. Check back here every Monday, Wednesday, and Friday for product reviews, helpful hints and tips, special reminders, more on Mountaineer Heating and Cooling, and special offers! We also would love to hear from you in the comments section, so don’t hesitate to leave us a comment! We love ‘em!

We hope this blog will be a source of helpful information, if you have any questions please email us at or you can call us at 828-264-6625. Thanks so much.

Well, that just about does it. We’ll see you on Wednesday!

~MHC Correspondent